Systems and Suppliers
What is the name of your E-Rostering (staffing) system and when does it expire?
Allocate Software/HealthRoster, May 2022
What is the name of your Voice Recognition system?
Nuance Communications UK/Dragon Dictate
What is the name of your Clinical Noting system and when does it expire?
TPP/SystmOne, July 2022
What is the name of your Eating Disorders system and when does it expire?
TPP/SystmOne, July 2022
What is the name of your Forensics/Secure system and when does it expire?
TPP/SystmOne, July 2022
What is the name of your Learning Disabilities system and when does it expire?
TPP/SystmOne, July 2022
What is the name of your Bed Management system and when does it expire?
TPP/SystmOne, March 2022
What is the name of your BI & Data Warehousing system and when does it expire?
QlickView, QlikSense and SQL – No expiry
What is the name of your Discharge Letter system and when does it expire?
Sunquest/ICE, 30/4/2022
What is the name of your Electronic Care Programme Approach (eCPA) system and when does it expire?
TPP/SystmOne, July 2022
What is the name of your Inpatient e-prescribing system and when does it expire?
WellSky/e-Prescribing, February 2025
What is the name of your Medicine Management system and when does it expire?
WellSky/e-Prescribing, February 2025
What is the name of your Outpatient e-prescribing system and when does it expire?
WellSky/e-Prescribing, February 2025
What is the name of your Electronic Patient Record (EPR) system and when does it expire?
TPP/SystmOne, July 2022
What is the name of your Electronic Health Record (EHR) system and when does it expire?
TPP/SystmOne, July 2022
What is the name of your Human Resources system?
ESR
What is the name of your Finance system and when does it expire?
Oracle, October 2022 – Option to extend
What system does your Contact Centre use and when does it expire?
TPP, SystmOne, July 2022
The name of the supplier of your e-observation system?
Nerve Centre
Does your Trust currently use remote monitoring?
Clini Touch V
The name of the supplier of your Remote monitoring system?
Spirit Digital
Which operating system is currently used for the computers used in your Trust?
Windows 10
What video conferencing platforms do you use?
MS Teams
Does the Trust currently have a Learning Management System or any other forms of digital training delivery tools?
Yes, Think Learning and Totara Learn
Does the Trust currently have an integration engine? This is required to securely exchange data between software systems both internally and externally.
Yes, Ensemble – Intersystems / Synanetics
Do you use Digital Dictation?
BigHand
Is the product integrated with PAS or EPR?
No
Do you use Speech Recognition?
No
Do you use Outsourced Transcription?
No
Are you using the Office 365 suite?
Yes
What suppliers do you use for outward mailing?
nhs.net
What video conferencing platforms do you use with this video conferencing hardware?
MS Teams
What platform are you currently using for video consultations?
AccuRx
Name of the supplier & product?
SystmOne Virtual Consultations / Attend Anywhere
Connections and Equipment
Who is your mobile phone network provider?
Vodafone
How many mobile phone and mobile broadband (data only) connections do you currently have?
6353
What is the split between mobile phone and mobile broadband connections?
392 Mobile Broadband, 5961 Mobile Phone
How have you sourced the contract?
Via CCS Framework
What is the contract term length?
Three years
Manufacturer of your telephony system(s) that are currently in place?
The primary hardware brand is Asterisk
Who maintains your telephony system(s)?
East Leicestershire and Rutland Clinical Commissioning Group commissions, Leicestershire Health Informatics Services (LHIS) to provide the CCG’s telephone system and associated maintenance of the system.
Does your annual maintenance service include moves, adds and changes?
Yes
Current Lines/Voice Services (Analogue, ISDN VOIP, SIP etc) provider?
Virgin Media
WAN Provider?
Virgin Media
The number of sites the WAN covers?
80
What percentage of your servers are virtualised?
10%, VMWARE
What devices do you provide for your staff?
MS Windows, Android Phones, Apple iPhones, Apple iPads
IT resellers that you have contacts with and buy from?
We buy from Dell
What is the length of the contracts and their end date?
We only buy from government approved framework contracts. These contracts are negotiated centrally. For example, RM 6068. Expiry date 9/12/23
https://www.crowncommercial.gov.uk/agreements/RM6068
What year and month is the next hardware refresh due?
Constant, on-going
Do you normally purchase equipment as services or as capital?
Capital
Who is responsible for purchasing end user devices such as laptops, desktops, displays and accessories?
Faruk Osman
Can you please list the number of devices deployed by your organisation for the following?
Desktop PCs and Laptops?
14,000 figure for whole of LLR
Mobile Phones (Smartphones, PDAs handheld devices)?
4,500
Printers?
530
Servers?
600
Storage Devices?
10
Networking Infrastructure (E.g., Switches, Routers, etc)?
1,000 figure for whole of LLR
Security Infrastructure?
300 figure for whole of LLR
Does your organisation have any plans for refreshing or replacing the above devices, if so, can you please provide the indicative or projected expenditure in the below format?
| IT OR ICT HARDWARE | EXPENDITURE | ||
| 2022/23 | 2023/24 | 2024/25 | |
| Desktop PCs and Laptops | £1.1m | £1.1m | £1.1m |
| Mobile Phones (Smartphones, PDAs handheld devices) | Included in mobile services contract | Included in mobile services contract | Included in mobile services contract |
| Printers | Subject to a managed contract | Subject to a managed contract | Subject to a managed contract |
| Tablets | Included in figure above | Included in figure above | Included in figure above |
| Servers | Included in figure above | Included in figure above | Included in figure above |
| Storage Devices | Included in figure above | Included in figure above | Included in figure above |
| Networking Infrastructure | Included in figure above | Included in figure above | Included in figure above |
| Security Infrastructure | Included in figure above | Included in figure above | Included in figure above |
Contact Centre
Who is the manufacturer of your contact centre system(s) that are currently in place?
Mitel 3300
How many contact centre agents do you have?
200+
Do agents work from home? Or just your offices?
Both
Do you use a CRM in the contact centre?
No
Website
Website Traffic Spend/Analysis – Number of visits per month (average)?
11k visits per month on average (01/04/20 – 01/04/21)
Who is the supplier/agency/internal stakeholder responsible for hosting/maintaining and managing the website(s)?
LHIS host the website and LPT communications team manage the website. Monthly maintenance is provided by Diva Creative (agency who developed the website).
Does your organisation’s website(s) have an on-site search bar?
Yes
What Content Management System is your site-search connected to?
WordPress
What is the Search Bar Utilisation (% of website visitors)?
3.38% of visits used site search (01/04/20 – 01/04/21)
Who is the Supplier/Owner of the on-site search on your website?
Diva Creative built the search, but ownership is with LPT.
Cyber Security
In the past three years has your organisation:
Had any ransomware incidents? (An incident where an attacker attempted to, or successfully, encrypted a computing device within your organisation with the aim of extorting a payment or action to decrypt the device?)
No
Had any data rendered permanently inaccessible by a ransomware incident (i.e., some data was not able to be restored from back up.)
No
Had any data rendered permanently inaccessible by a systems or equipment failure (i.e., some data was not able to be restored from back up.)
No
Paid a ransom due to a ransomware incident / to obtain a decryption key or tool?
No
Used a free decryption key or tool?
No
Had a formal policy on ransomware payment?
No
Held meetings where policy on paying ransomware was discussed?
No
Paid consultancy fees for malware, ransomware, or system intrusion investigation?
No
Used existing support contracts for malware, ransomware, or system intrusion investigation?
No
Requested central government support for malware, ransomware, or system intrusion investigation?
No
Paid for data recovery services?
No
Used existing contracts for data recovery services?
No
Replaced IT infrastructure such as servers that have been compromised by malware?
No
Replaced IT endpoints such as PCs, Laptops, Mobile devices that have been compromised by malware?
No
Lost data due to portable electronic devices being mislaid, lost, destroyed?
No
Does your organisation use a cloud-based office suite system such as Google Workspace (Formerly G Suite) or Microsoft’s Office 365?
Yes
Is an offsite data back-up a system in place for the following? (Offsite backup is the replication of the data to a server which is separated geographically from the system’s normal operating location site.)
Mobile devices such as phones and tablet computers
No
Desktop and laptop computers
No
Virtual desktops
Yes
Servers on premise
Yes
Co-located or hosted servers
Yes
Cloud hosted servers
Yes
Virtual machines
Yes
Data in SaaS applications
No
ERP / finance system
Yes
Are the services in question above backed up by a single system or are multiple systems used?
Multiple Systems
Do you have a cloud migration strategy? If so, is there specific budget allocated to this?
Yes/Yes
How many Software as a Services (SaaS) applications are in place within your organisation?
2
Printing
Has the Trust got a contract for Managed Print Services?
Yes
Supplier name?
Lexmark International Limited
Contract Start and End Dates?
15th December 2017 to 14th December 2022
Which Procurement route was used?
Direct Award – Countess of Chester Framework (Commercial Procurement Services)
How many Multifunctional Devices does the trust have?
315 Devices
How many desktop printers does the trust have?
530 Devices
Annual spend of the Managed Print Service contract?
£450,000
Additional printer related spend – such as consumables/replacing printers/scanners/faxes etc (annual spend)?
£5,335
Annual print volumes (split Colour/Mono)?
Mono = 11,580,000
Colour = 3,360,000
What is your annual print/copy volume and spend?
Print/copy 10,851,142
Spend £414,114.33
Who is the person(s) within your organization responsible for the MFD’s, print hardware, and supplies contract(s)?
Sarah Holliehead
Other
Who is the lead for strategy/Head of IT at the organisation?
Ian Wakeford
Who is the lead for strategic performance at the organisation?
Anne Senior
Who is the Chief Information/Technology Officer at the organisation?
Ian Wakeford
Who is the lead for IT Support and Infrastructure at the organisation?
Chris Elliott
Who within the Trust is responsible for digital transformation?
A committee within LPT, called the Transformation Committee. All digital Transformation projects are asked to report to this and no one Executive Director has the lead for this.
Does your Trust have teams/departments that handle any of the following: Application/Software Development, Websites, Technical innovation?
Yes
How many members are in these teams/departments? And what roles are the teams/departments made up of?
25, Made up of; managers, application developers, open source developers, integration specialists, data warehousing specialists
What technologies do the teams/departments use? For example: HTML5, C#, SQL, .NET Core 2.0
HTML5, C#, SQL Servers, .Postgres, NET Core 4.5, TSQL, Ruby, Linux and other open source, Moodle, JavaScript, PHP, JSON, XML, Qlik technologies
Are the developments of the teams/departments open source?
Yes
What software methodology do the teams/departments use?
Agile, traditional waterfall
Do the teams/departments develop front facing service user websites/apps?
Yes, Websites and apps
Do the teams/departments work with clinical staff to formulate any innovative ideas they may have?
Yes
FYI
No system installed for:
Document Management
Patient Portal
Corporate Scheduling
Genomics Platform
Health Information Exchange (HIE)
Live Operational Dashboard System
Population Health Management
Outcomes/Performance Benchmarking
Patient Access Portal
Integrated Care Pathways
Order Comms
Patient Care Scheduling
Patients Note Tracking
The trust is using pathology services provided by another local NHS Trust for:
Clinical Decision Support
Diagnostic Reporting