Service description
| Contact point | Nature of contact |
| Antenatal contact | You will be contacted by your Public Health Nursing team between 28 – 36 weeks pregnant.
You will currently receive a letter detailing how to access digital resources on the Health for Under 5s website and ChatHealth secure text messaging service. |
| New birth review | You will be contacted by your Public Health Nursing team, to arrange a contact when your baby is 10-14 days old.
All public health nursing staff will wear the appropriate personal protective equipment (PPE) during face to face visits in compliance with national infection control measures. |
| 6-8 week review | You will be contacted by your Public Health Nursing team, to arrange a contact when your baby is 6-8 weeks old. Part of this contact involves your baby being weighed. |
| 3-4 month review | You will be contacted by your Public Health Nursing team when your child is between 3 and 4 months old and directed to the Health for Under 5s website to view information on a wide range of topics, including ‘introducing solid foods’ |
| 10-12 month review | You will be contacted by your Public Health Nursing team when your child is between 10 and 12 months old.
If you have not received a letter, or if you wish to speak to a health visitor about this contact, please contact your health visiting team or ChatHealth. |
| 2-2.5 year review | You will be contacted by your Public Health Nursing team when your child is between 2 years and 2 and a half years old.
If you have not received a letter, or if you wish to speak to a health visitor about this contact, please contact your health visiting team or ChatHealth. Find out more about your two to two and a half year contact here. |
All new parents and babies/children registered with a GP will automatically be invited for their routine public health nursing team appointments.
Outside of these appointments, Leicestershire Partnership NHS Trust runs the Healthy Together Helpline and ChatHealth, a confidential secure text messaging service for parents of children aged 0-19 years in Leicester city and parents of children aged 0-11 years in Leicestershire and Rutland.
Should you require urgent health advice in the meantime, please contact your GP, visit an NHS walk-in centre or call NHS 111. For emergencies, dial 999 or visit A&E.
Healthy Together runs a helpline for parents and carers of children and young people aged 0-11 in primary schools in Leicestershire and Rutland and 0-19 in Leicester.
Offering advice and support on a range of topics affecting families, the Healthy Together Helpline is the easiest way to speak directly to a health visitor or school nurse over the phone.
The helpline’s qualified health and administrative professionals offer easy to access, safe and free advice, support and signposting. Callers can expect help with booking and rearranging appointments and support for a variety of health, developmental and mental and emotional wellbeing topic areas affecting babies, children and young people.
The Healthy Together Helpline can be reached by calling 0300 300 3001. Calls are answered from 9am – 4.30pm on weekdays, excluding bank holidays. Calls are charged at the same rate as calling a standard landline number.
Parents/carers living in Leicester city: text 07520 615381
Parent/carers living in Leicestershire and Rutland: text 07520 615382
The service operates Monday to Friday between 9am and 5pm, excluding bank holidays. All texts will be responded to by a public health nurse (health visitor/school nurse) within 24 hours. Outside of the service working hours, you’ll receive a message back to inform you that your text will be responded to once the line reopens.
Starting and during school years
Introducing the school nursing service- Primary schools (Leicester City)
Introducing the school nursing service- Primary schools (Leicestershire and Rutland)
For Young People
Introducing the school nursing service- Secondary schools (Leicester City)
ChatHealth, Leicestershire Partnership NHS Trust’s confidential text messaging service, is also available for young people aged 11-19 living in Leicester City to use to contact a public health (school) nurse for professional health advice and support.
The service is available 9am-5pm every week day, excluding bank holidays. The text line stays open during the school holidays too. All texts will be responded to by a public health (school) nurse within 24 hours. The service is totally confidential and your information will only be shared if the public health (school) nurse is worried about you or someone else’s safety, or if you share information which may be concerning or put you or someone else at risk or danger.
Young people aged 11-19 living in Leicester city: text 07520 615 386
Our head office is below. We also have 35 other locations where we provide this service. They can be found here
Room 100/110 Pen Lloyd Building, County Hall, Leicester Road, Glenfield, Leicestershire
LE3 8RA
Referral criteria
Healthy Together is a universal service for children and their families from 0-19 in Leicester city and 0-11 in Leicestershire and Rutland.
Who to contact if you need an interpreter or information about disabled access
You will be given contact details when your appointment is booked.